Privacy Policy – Restoration Pros USA
Effective Date: 01/01/2021
Restoration Pros USA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or SMS. Please read this policy carefully to understand our views and practices regarding your personal data.
- Information We Collect
We may collect and process the following types of information:
- Personal Information: Name, address, email address, phone number, and other contact information.
- Service-Related Information: Details related to your property and the restoration services requested or provided.
- Technical Data: IP address, browser type, referring website, and pages viewed on our site.
- Communication Data: Records of communications including emails, phone calls, and SMS messages.
- How We Use Your Information
We use the information we collect to:
- Provide and manage restoration and cleanup services.
- Communicate with you about scheduling, estimates, service updates, and follow-ups.
- Improve our services and website functionality.
- Respond to inquiries, requests, or feedback.
- Send important notifications and updates, including via SMS if you opt in.
- SMS Messaging Terms and Conditions
By providing your mobile phone number to Restoration Pros USA, you consent to receive SMS (text) messages from us related to your service requests, appointments, updates, and other relevant communications.
3.1. Message Frequency
Message frequency may vary depending on your interaction with our services. You may receive messages for:
- Appointment confirmations and reminders
- Service updates and scheduling changes
- Job progress and completion notices
- Requests for feedback or reviews
3.2. Opt-In Consent
You must opt in to receive SMS communications. You can do this by providing your mobile number through our website, during scheduling, or verbally with a team member.
3.3 Opt-Out Instructions
You may opt out of receiving SMS messages anytime by replying “STOP” to any message. You will receive a final message confirming your opt-out. After opting out, you will no longer receive text messages unless you opt in again.
3.4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Restoration Pros USA is not responsible for any charges related to receiving or sending SMS messages.
3.5. Privacy
Your mobile number and SMS communication details are treated in accordance with our [Privacy Policy]. We do not sell or share your mobile number with third parties for their marketing purposes.
- How We Share Your Information
We do not sell your personal information. We may share your information with:
- Third-party service providers who assist in delivering our services (e.g., payment processors, IT support).
- Legal authorities or regulatory bodies if required to comply with legal obligations.
- Insurance companies or partners involved in claims processing or job verification, with your consent.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is 100% secure. We encourage you to take precautions when sharing information online.
- Your Rights and Choices
You may request to access, update, correct, or delete your personal data by contacting us at info@restorationprosusa.com You may also opt out of marketing emails or SMS messages at any time.
- Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the revised effective date.
- Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Restoration Pros USA
Email: info@restorationprosusa.com
Phone: 239-241-8158
